FAQ
Frequently Asked Questions
Answers for texture selection, launch timing, support, and ordering expectations while checkout is being finalized.
How do I choose the right texture?
Start with your everyday style, preferred fullness, and the finish you want: sleek, soft, full, defined, or natural-looking.
How do I choose the right length?
Review the product photos and available options carefully. Curly textures can appear shorter in their natural pattern than when stretched.
When will online checkout open?
Online checkout is being finalized. You can browse products now and contact Order Support for availability questions while payment setup is completed.
Can I return or exchange hair products?
Return and exchange eligibility depends on product condition and whether the item has been opened, worn, altered, colored, washed, brushed out, cut, or installed.
What if pricing is not listed yet?
Products with unconfirmed pricing are marked Price coming soon. Use Order Support for questions while final pricing is being completed.